IT Consultant - East Bay

If you want to develop your career as an IT professional and you are smart, hard working, and good with people we may have the perfect position for you.  We are a small IT consulting firm with an office in Sacramento looking for an up and coming IT professional who we can develop into our next uber-consultant. 

Your job would be to serve as Tier-1 support for our local small business clients, helping them over the phone and by email with their computer issues.  You would be responsible for handling all desktop support issues for our clients (Windows XP/Vista, MS Office, hardware/software, networking, email, remote access, etc.).  For more complicated issues you will have the support of our senior IT consultants.  When not handling desktop support issues, you will be assisting other team members with on-going IT projects.  This job is primarily a helpdesk/customer service position, but you’ll be exposed to lots of other things such as server administration, firewalls, network design, backup software, and much more.

Unlike your typical IT job where you have to know a lot about a few technologies, this job requires you to know a lot about a great many technologies.  When you’re not learning, your job is to learn, learn, learn.  We work with a wide range of clients with extremely varied IT environments.  That’s what makes the job so perfect for an emerging IT professional; each day brings new challenges and new opportunities for learning.

To succeed in this job role you have to be charming on the phone and good at troubleshooting computer issues.  Most importantly you have to be passionate about technology and motivated to improve your IT knowledge and skills.  

Vital Networks is a fantastic place to work.  We have created an environment where the best ideas win regardless of where they come from and where a sense of humor is highly valued.  It is collaborative, fast-paced, and extremely supportive.

Please feel free find out more about what we do at http://vitalnetworks.com. If you are still interested, please click the "Apply for this Job" button below. The cover letter is extremely important. Please introduce yourself, tell us why you are interested in this position, and what skills and experience you possess that would make you a good candidate.  We use the cover letter to get a sense of your personality and gauge your communication skills.  It's actually more important than the resume.  We're not asking you to write a book, just 1-2 paragraphs. If we like what we see, we'll send some written interview questions, arrange a brief telephone interview, and take it from there. We look forward to hearing from you.

Things we are looking for:

• Previous experience in a helpdesk role
• At least 2 years of epxerience in a technical support position
• Excellent customer service skills
• Superb communications skills
• A history of high achievement
• A strong desire become a career IT consultant

Please do NOT apply for this position if:

• You are a career programmer
• You are not 100% passionate and commited to a career as an IT professional
• You are not comfortable in a customer service role
• You are not able to commit to a full-time position